User Services

ITS User Services

Provides assistance and support for all faculty, staff, and students.

Services include:

• Help Desk, Desktop Technology Support, and Classroom Technology Support
  
  
• Provides Technical support specialists for PC support, helpdesk support, and training support initiatives
  
  
• Handles customer problems that arise from the use of products or the services
  
  
• Trains staff to help customers use products properly
  
  
• Provides tools to onsite user support technicians for proactive and responsive services
  
  
• Reviews system operating requirements in alignment with budget planning
  
  
• Provides up-to-date system and process documentation and inventories
  
  
• Management of all related vendor support contracts for end user hardware and software
  
  
• Works with software and hardware vendors for problem resolution
  
  
• Ensures end user data is protected and recoverable
  
  
• Plans rollout of new PCs, laptops, and printers etc, in accordance with applicable replacement schedules as well as associated licensing